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  • What is the turnaround time for Ready To Ship Wigs?
    Our Ready To Ship Wigs are shipped out within 1-3 business days of purchase. You will receive an email with your tracking information after your order has been shipped. Our standard shipping will take 2-3 business days (Monday - Friday) to be delivered and we require a signature confirmation to ensure your order arrives at the correct destination. No shipping on weekends and holidays.
  • What is the turnaround time for a Custom Made Wig?
    Our Custom Units take 3-7 business days to be made. You will receive an email with your tracking information after your order has been shipped. Our standard shipping will take 2-3 business days (Monday - Friday) to be delivered and we require a signature confirmation to ensure your order arrives at the correct destination. No shipping on weekends and holidays.
  • What is the turnaround time for Lashes and Accessories?
    Our luxury Lashes and Accessories are shipped out within 1-3 business days of purchase. You will receive an email with your tracking information after your order has been shipped. Our standard shipping will take 2-3 business days (Monday - Friday) to be delivered and we require a signature confirmation to ensure your order arrives at the correct destination. No shipping on weekends and holidays.
  • How are the wigs secured on?
    We use an elastic band and wig combs for comfortable security.
  • I have no hair, can I still wear a wig?"
    Yes, you can still wear our units! If you have a haircut that is too short for cornrows or for combs to be used, or are bald, please let us know so that we can ensure the unit will fit you flawlessly.
  • How should I braid my hair under the wig?
    We recommend that your hair should be cornrowed for a natural flat look. For lace closure units, we recommend parting your hair where you would like the part on the closure to lay and braided down to the back of your nap. For frontal units, small straight back cornrows with the ends sewn up and flat.
  • What is the longevity of the wig?
    With proper care, our lace closure units can last 2-3 years and our frontal units can last 1-2 years. Proper care entails minimum heat use, regular wash/conditioning, no rough handling, and minimum sleeping in the unit.
  • What products do you recommend we use to wash the wig?
    We recommend using “Pantene” shampoo and conditioner. For colored hair “OKAY” shampoo and deep moisturizer conditioner coconut.
  • Can the wig be sewn down?
    Yes, all of our wigs can be sewn down for extra security.
  • What is your Refund / Exchange Policy?
    All of our items are FINAL SALE. There are NO REFUNDS or exchanges due to sanitary purposes, and our custom units are designed for your head size. If there is a mistake on our end, we will be glad to fix the issue.
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